1.1 In this policy, “us”, “we” or “our” means Spare Ticket Pty Ltd and its related bodies corporate. This policy sets out:
(a) what kind of information we collect;
(b) how we collect it;
(c) why we collect it;
(d) how we use it;
(e) how we disclose it;
(f) opting in and out;
(g) management and security;
(h) how to seek access to and update your personal information; and
(i) how to contact us.
1.2 We may, from time to time, review and update this policy, including to take account of new or amended laws, new technology and/or changes to our operations. All personal information held by us will be governed by the most recently updated policy.
This policy was last updated on 1 December 2010.
2.1 In general, the personal information we collect about you includes (but is not limited to) your name, contact details (including phone numbers and addresses) and possibly financial information, including your credit card information.
2.2 We also collect information about you that is not personal information. For example, we may collect anonymous data relating to your activity on our website (including IP addresses) via tracking technologies such as cookies, or we may collect information from you on an anonymous basis in response to a survey. We generally use this information to report statistics, analyse trends, administer our services, diagnose problems and to target and improve the quality of our products and services. To the extent this information does not constitute personal information, the National Privacy Principles do not apply and we may use this information for any purpose and by any means whatsoever.
3.1 We may collect your personal information from a variety of sources, including from you, advertisers, mailing lists, recruitment agencies, contractors and business partners.
3.2 We may collect your personal information when you request or acquire a product or service from us, register with us as a member, provide a product or service to us, complete a survey or questionnaire, enter a competition or event, contribute in a fundraising event, participate in our services (including our radio programs, blogs and forums) or when you communicate with us by e-mail, telephone or in writing (for example if you contact customer service to make a complaint or provide feedback).
3.3 If, at any time, you provide personal or other information about someone other than yourself, you warrant that you have that person’s consent to provide such information for the purpose specified.
4.1 The primary purpose for which we collect information about you is to provide you the services you have requested. We also collect information about you for the purposes outlined below.
4.2 We may state a more specific purpose at the point we collect your information.
4.3 If you do not provide us with the information that we request, we may not be able to provide you with our products or services. For example, if you do not register as a member of our website, you will not be able to access features or services that are reserved for members only.
5.1 In addition to the primary purpose outlined above, we may use the personal information we collect, and you consent to us using your personal information:
(a) to provide you with news and information about our products and services, and opportunities that we believe you may be interested in;
(b) for purposes necessary or incidental to the provision of goods and services to you;
(c) to personalise and customise your experiences;
(d) to manage and enhance our products and services;
(e) to communicate with you, including by email, mail or telephone;
(f) to conduct competitions or promotions;
(g) to verify your identity;
(h) to investigate any complaints about or made by you, or if we have reason to suspect that you are in breach of any of our terms and conditions or that you are or have been otherwise engaged in any unlawful activity; and/or
(i) as required or permitted by any law (including the Privacy Act).
6.1 We may disclose personal information, and you consent to us disclosing your personal information, to third parties:
(a) engaged by us to perform functions or provide products and services on our behalf, such as processing credit card information, mailouts, debt collection, marketing, research and advertising;
(b) that are our agents, business partners or joint venture entities or partners;
(c) that sponsor or promote any competition that we conduct or promote via our services;
(d) authorised by you to receive information held by us;
(e) as part of any investigation into you or your activity, for example, if we have reason to suspect that you have committed a breach of any of our terms and conditions, or have otherwise been engaged in any unlawful activity, and we reasonably believe that disclosure is necessary to the Police, any relevant authority or enforcement body, or your Internet Service Provider or network administrator;
(f) as part of a sale (or proposed sale) of all or part of our business; and/or
(g) as required or permitted by any law (including the Privacy Act).
7.1 At the point we collect information from you, you may be asked to “opt in” to consent to us using or disclosing your personal information other than in accordance with this policy or any applicable law. For example, you may be asked to opt-in to receive further information or communications from our advertisers and supporters.
7.2 You will generally be given the opportunity to “opt out” from receiving communications from us or from third parties that send communications to you in accordance with this policy. For example, you will be given the option to unsubscribe to e-newsletters sent by us.
7.3 If you receive communications purporting to be connected with us or our services that you believe have been sent to you other than in accordance with this policy, or in breach of any law, please write to us at the address set out below.
8.1 We have appointed a Privacy Officer to oversee the management of personal information in accordance with this policy and the Privacy Act.
8.2 Other than in relation to Non-Confidential Information, we will take all reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorised access, including by means of firewalls, password access, secure servers and encryption of credit card transactions.
8.3 However, you acknowledge that the security of online transactions and the security of communications sent by electronic means or by post cannot be guaranteed. You provide information to us via the internet or by post at your own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, your personal information where the security of information is not within our control.
8.4 You acknowledge that we are not responsible for the privacy or security practices of any third party (including third parties that we are permitted to disclose your personal information to in accordance with this policy or any applicable laws). The collection and use of your information by such third party/ies may be subject to separate privacy and security policies.
8.5 If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.
9.1 Subject to some exceptions in the Privacy Act, you have the right to seek access to and update the personal information we hold about you. If you make an access request, we will ask you to verify your identity. We may charge a fee to cover the costs of meeting your request.
9.2 Members of our website will generally be able to access and update their membership details online.
9.3 We request that you keep your information as current as possible so that we may continue to improve our service to you.
9.4 If you would like to seek access to personal information we hold about you, or if you have any questions or complaints about how we collect, use, disclose, manage or store your personal information, you can contact the department that collected your personal information in the first instance, or write to:
Privacy Officer – firstname.lastname@example.org
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